Current as of February 13, 2025
To support the delivery of our services, Userback uses service providers that may store and process customer data (each, a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor.
Terms used on this page but not defined have the meaning set forth in the Terms and Conditions or superseding written agreement between Customer and Userback (the “Agreement”).
Third-Party Subprocessors
Userback may use the following Subprocessors to host Customer Data, provide infrastructure that helps with delivery of our Services, or perform other functions related to the Userback Service. Prior to engaging any third party Subprocessor, Userback performs diligence to evaluate their privacy, security and confidentiality practices.
Amazon Web Services: Data hosting, United States
Clearbit: Marketing, Analytics, United States
Facebook: Analytics, Marketing, United States
Google: Analytics, Email, File storage, United States
Hubspot: Marketing, Analytics, Customer support services, United States
Intercom: Customer support services, United States
Mailgun: Transactional email, United States
Mixpanel: Analytics, United States
OpenAI: Large language model provider, United States
(optional only if you choose to use AI-powered features)
Rewardful: Affiliate marketing, United States
Slack: Customer support services, United States
Stripe: Billing, United States
WorkOS: SSO Integration Connector, United States
Updates
As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.