With Userback, Emersoft has reduced user feedback processing time by 83%
Without a centralized tool for managing user feedback, global digital
agency Emersoft was struggling to keep track of user feedback, bug
reports and product test results, causing development times to blow
out.
Now, with Userback as their visual bug reporting tool, Emersoft
have reduced the average processing time for user feedback from 30
minutes to 5 and their developers are able to instantly understand
bugs as they are reported and have all the information they need to
resolve issues faster.
