Simple pricing that scales with you

All new accounts start with a free 14-day trial of the Scale plan. You get access to all key features and can collect up to 100 feedback and 2000 session replays. Once the trial ends, your feedback and survey forms will stop and you will need to upgrade to a paid plan to continue.

All Userback accounts are billed in USD and are either pre-paid for 30 days or 12 months. We accept payment via most credit cards and we do NOT charge any transaction fees. For yearly payments on the Premium plan, we accept payments via wire transfer.

Session replays allow you to review a visitor’s entire experience on your website, capturing details such as navigation, mouse movements, and rage clicks. Unlike other tools, Userback can attach a session replay to each user’s feedback and survey responses, providing a more comprehensive insight into user sentiment and behavior.

Sessions that are linked to feedback do not have a retention period. For these sessions, they will always be available to watch as long as the related feedback still exists in your account.

Sessions that are not linked to feedback do have a retention period, which can be anywhere between 7 days and 12 months based on your pricing plan.

Absolutely! Simply reach out to us here anytime to schedule a demo. You can also contact us by email at contact@userback.io or use the chat on our website.

Yes! We love supporting startups and helping them grow. If you’re a startup, you can click here to apply to get 50% off all annual plans for the first year you’re with us.