User Surveys
Collect actionable insights with user surveys
Design customizable surveys to gather real-time feedback from your users. Capture insights, measure satisfaction, and make informed product decisions with ease.
Join over 20,000 teams collecting more insights with Userback and user surveys
Customizable surveys
Tailored to your needs
Whether you’re gathering customer satisfaction ratings, feature requests, or general feedback, the surveys are fully customizable to match your specific goals.
- Started quickly with templates for NPS, CSAT and more.
- Easily embed surveys into your website or app.
Capture targeted insights
Trigger user surveys
Show surveys at crucial moments in the user journey to gather actionable feedback when it matters most.
- Increase response rates with advanced targeting options.
- Run multiple surveys in a single tool for faster insights.
Instantly understand users
Watch session replays
Unlock the ‘why’ behind survey responses and capture all the context you need to understand your users.
- Capture metadata and Session Replays with each survey response.
- Combine surveys and feedback for a complete picture of each user.
Userback has reduced the need for confusing back and forth conversations with clients trying to reproduce situations, so developers can fix issues faster.
Userback is the bridge between our product and our users. It’s not just a tool — it’s an extension of our commitment to our customers.
I absolutely love Userback! It’s been a real game-changer for how we collect feedback and interact with our users.
Frequently Asked Questions
What are User Surveys and why are they important?
User surveys are tools used to collect feedback from users regarding their experiences, preferences, and satisfaction levels with a product or service. They are important because they provide valuable insights that help businesses understand user needs, improve products, enhance customer satisfaction, and drive strategic decisions.
How can I create effective User Surveys with Userback?
Creating effective user surveys with Userback is simple and intuitive. You can design customized surveys by selecting various question types (multiple choice, open-ended, rating scales) to gather specific feedback. Additionally, you can target surveys to different user segments, ensuring that you collect relevant insights that inform product development and marketing strategies.
What are the best practices for conducting User Surveys?
Best practices for conducting user surveys include keeping questions clear and concise, limiting the survey length to maintain user engagement, and offering incentives for completion. It’s also crucial to analyze the collected data thoroughly to identify trends and actionable insights, enabling you to make data-driven decisions that enhance user experience and satisfaction.
Get started with Userback today!
Start conducting user surveys right away, with a quick and easy set-up.