Learn how SEOcrawl, an all-in-one tool for SEO professionals, has improved product, created customer community and streamlined user feedback management with Userback.
Like many growing startups, SEOcrawl faced significant challenges in acquiring and retaining customers. Understanding the critical importance of customer feedback in helping them grow, they initially relied on email as a way to gather feedback and user insights. However, this method proved to be limiting and inefficient, resulting in a low volume of feedback and making it difficult to understand customer needs.
SEOcrawl saw an opportunity to enhance their feedback collection process and integrated Userback into their application, placing a feedback button on every page. This simple yet powerful addition made it incredibly easy for users to provide feedback directly within the app. The result was a 10x increase in the amount of feedback collected each month, enabling SEOcrawl to better understand and address customer needs, resolve issues, and build a superior product.
