Accelerating Product Development: How Matilda Workspace Leveraged Userback to Achieve 40% Faster Feature Rollouts and Dramatically Improved Issue Resolution Times by 3x.
Matilda workspace faced challenges in managing user feedback during product development. They initially relied on traditional channels like emails and direct messaging within their AI-powered app to collect feedback. However, as their platform grew, categorizing and prioritizing the feedback became overwhelming.
Through the adoption of Userback, Matilda Workspace was able to overcome these challenges, resulting in a 70% reduction in resolution time, a 60% increase in user engagement, and a 40% decrease in iterations needed to finalize features or fixes.
